Marafiq is the first Palestinian company to specialize in facility management as a scientific and professional concept, approved by the International Association for Facilities Management.

We integrate place, people, and technology to create a comfortable and luxurious model of living and working in private, public, and commercial spaces.

Marafiq employs experts in fields relevant to facility management who aim to improve the reality of working or living in different kinds of facilities, including homes, commercial complexes, villas, and green spaces.

The importance of facility management for the Palestinian market:

The Palestinian market is primarily service based. However, some sectors, including facility management, have remained largely siloed, which negatively impacts the quality and value of facilities (residential, commercial, educational, etc.). Meeting the growing needs of the population requires the integration and availability of services including maintenance, cleaning, hospitality, and management.

Marafiq was created to provide high quality, professional services for Palestinians in response to the modern need for efficiency, effectiveness, and creative problem solving for the challenges residential and commercial facilities face. Through Marafiq, customers can obtain all the necessary services for their facilities in one place, no matter how complex.

The Importance of Facility Management:

• Inclusive and Integrated Services: Marafiq’s rich experience and integrated methodology allows us to provide specialized services to effectively increase the quality of real estate assets and accessories at competitive prices.
• Time Management: Marafiq provides efficient administrative and financial services for residential and commercial facilities, saving customers both time and effort.
• Communication Facilitation: Marafiq guarantees easy access to services through its electronic platforms and the availability of specialists in sales and marketing to receive requests for services and other inquiries.
• Sustainability: Marafiq provides a variety of services for real estate assets and facilities under several categories:

1. Preventive Services: Avoid damage and resource waste in facilities.
2. Scheduled Services:  Services are scheduled from the beginning of the year, according to the needs of the client.
3. Rapid Response (Emergency) Services: Emergency services are provided immediately in order to maintain the safety and comfort of the customer, as well as the quality of the facility.

• Expertise and Professionalism:

1. Marafiq provides specialized property management services while maintaining the safety and quality of the facilities. We consult specialists to find solutions to all challenges facilities face on a daily basis.
2. At Marafiq’s central office, customers can meet with  experienced engineers, craftsmen, and financial specialists to discuss what matters most in their place of residence or business.

Our Values:

• Precision and Quality
• Leadership
• Innovation and Creativity
• Dedication and Professionalism
• Accessibility
• Integration

Our Policy:

• Marafiq employs a professional team specialized in sales, customer service, and after sales service, guaranteeing high-quality work and customer satisfaction.
• Marafiq relies directly on networking and assigning work teams to specific tasks to ensure services are provided in accordance with the facility’s unique protocol.
• Marafiq guarantees privacy and transparency for all customers. All information related to services, whether financial or administrative, will be disclosed to the customer to ensure services are provided safely and that the interests of the customer are met.
• Performance evaluation and follow-up after service provision are considered basic principles of working for Marafiq.
• Marafiq aims to preserve the interests of customers and provide the best administrative and financial services, leveraging modern software and accurate work procedures.

Marafiq seeks to benefit from professional and managerial experiences. We are keen to build permanent partnerships and exchange ideas and best practices with companies operating in the service sector and those interested in cooperating with Marafiq.